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Customer Service

Shipping Information

The Trek Bicycle Store ships orders from either retail store location or our warehouse in Oconomowoc, WI using UPS or USPS. Orders shipped via UPS will deliver via Standard Ground Service in approximately 3-7 business days. Orders shipped USPS will ship Priority Mail in 2-8 days. We will only accept shipments to U.S. addresses. For an additional cost, you may choose to have your order shipped Overnight, Second Day (Continental U.S. only) or Overnight Saturday Delivery. All the items in your order will typically be delivered to you in one shipment.

Shipments to PO Boxes, APO/FPO and addresses outside of the United States are not available at this time. For the protection of our on line customers, all orders will be shipped to the 'Bill To' Address or be 'In Store Pickup' Only

Four shipping options are offered for merchandise delivery:

Order Amount UPS Ground ShippingUSPS Priority Mail (weekdays)Store Pickup*
Up to $50.00 $7.99* $19.99* FREE
$50.01-$100.00 $21.99*
$100.01-$150.00 FREE* $23.99*
$150.01 and over $25.99*

If you're attempting to estimate when your order will arrive, please consider the following:

  • Your order will be processed once the Trek Store receives credit card approval and address verification.
  • Deliveries are made Monday through Friday. Orders entered after 1 p.m. CST on Friday typically ship the following Monday (not including holidays & peak summer season).
  • Business days are Monday through Friday. Holidays are not considered business days.

When your order is ready for shipment we will send you a Shipment Confirmation email with a tracking number and a link to shipment tracking.

In-Store Pickup

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged. Photo ID is required for all Store Pickup orders.


*Please note that some items may be subject to additional shipping and handling charges because of size or weight.

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